¿Mantiene al día su ITSM con el negocio?

Information Technology Service Management (ITSM) is more important than ever.
With every department in the modern enterprise dependent on IT, the volume of
service requests through IT departments has exploded.
For many, the expanding scope of ITSM has led to multiple ITSM systems,
collections of manual processes and complicated workflows. These have
become a serious drain on resources and IT departments are having to learn
ways to consolidate, automate and enhance ITSM to free up valuable time for
other projects. Those that do are helping lead their organisations through a digital
enterprise transformation.